If you subscribe to Chase's free online chargeback management system, the process can be managed electronically, saving you time and money.Ĭomplete the Chargeback Document with as much information as you have available, and return it to Chase Paymentech's Chargeback Department using the fax number or physical address on the form. If we do not have the necessary information, the chargeback will receive a status of "Return to Merchant" and we will send you a Chargeback Document if you manage your chargebacks manually. When Chase receives a chargeback from the issuing bank, we first look at our own records to try to resolve the chargeback automatically. Note: The debit (removal of funds from merchant account) occurs upon receipt of the chargeback, but this document does not generate until the chargeback has a status of "return to merchant (RTM)." If contesting the adjustment, you will be required to respond by providing all specified information requested on the Chargeback Response form. This document informs you that a debit has been made to your business chequing account and gives you the option of accepting or contesting the adjustment. If you get a chargeback, and you do not subscribe to the free online chargeback management system, you should receive a Chargeback Document from us via fax or mail. To subscribe and learn more about the free online chargeback management system, click here or contact Chase Paymentech Client Services at 1.800.265.5158. Minimize paper processing and mailing costs.Reduce manual processing by uploading chargeback documents instantly.Simplify chargeback management with an easy to use online system.The online chargeback management system enables clients to: Clients can respond to Chase by providing a scanned sales receipt, other documentation, or a combination of both. Users can view and respond to inquiries, dispute or accept chargebacks, and fulfill retrieval requests. Chase offers you access to a free interactive chargeback management system that enables clients to manage chargebacks and retrievals online. Member FDIC.Chargebacks can be received from Chase in either one or two ways. Deposit products and related services are offered by JPMorgan Chase Bank, N.A. Products not available in all states.īank deposit accounts, such as checking and savings, may be subject to approval. JPMS, CIA and JPMCB are affiliated companies under the common control of JPMorgan Chase & Co. Certain custody and other services are provided by JPMorgan Chase Bank, N.A. (CIA), a licensed insurance agency, doing business as Chase Insurance Agency Services, Inc. Insurance products are made available through Chase Insurance Agency, Inc. Morgan Securities LLC (JPMS), a registered broker-dealer and investment adviser, member FINRA and SIPC. Morgan Wealth Management is a business of JPMorgan Chase & Co., which offers investment products and services through J.P. Past performance is not a guarantee of future results. Investing involves market risk, including possible loss of principal, and there is no guarantee that investment objectives will be achieved. "Chase Private Client" is the brand name for a banking and investment product and service offering, requiring a Chase Private Client Checking℠ account. is a wholly-owned subsidiary of JPMorgan Chase & Co. “Chase,” “JPMorgan,” “JPMorgan Chase,” the JPMorgan Chase logo and the Octagon Symbol are trademarks of JPMorgan Chase Bank, N.A.
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